Shipping policy

SHIPPING POLICY

TRUDESIGN INDUSTRIES PTY LTD

This Shipping Policy ("Policy") applies to the following purchases: www.tdioffroad.com.au

(1) GENERAL

  1. At TRUDESIGN INDUSTRIES PTY LTD ("we/our/us") customer satisfaction is our priority.
  2. We are committed to delivering your orders in accordance with this Policy.

(C) In this Policy, we use the term "customer", "you" or "your" to refer to a person who buys goods from us.

  1. Please read our Terms and Conditions along with this Policy.
  2. By making a purchase from us, you agree to this Policy. If you do not agree to this Policy, then please do not finalise your purchase.

(2) SHIPPING COSTS

(a) Shipping costs will be calculated when you order products from us (and before you finalise your payment).

Costs may vary depending on product size and weight as well as your location.

(3) HANDLING AND DELIVERY TIMEFRAMES

  1. Once you receive confirmation from us that we have received your order, we aim to deliver your order in accordance with the following timeframes:
    Metro Areas: 3-5 Business Days
    Regional Areas: 7-10 Business Days Remote Areas: 10-15 Business Days
  2. We always aim for punctual delivery, however, there are occasions when orders might arrive later than the anticipated date. For example, this could occur due to public holidays, extreme weather events, supply chain disruptions, unusually high demand, transportation issues, incorrect or incomplete shipping address, or a range of other matters.

(4) SHIPPING UPDATES

(a) Once your order ships, you will get a notification with the details of the courier service provider and other relevant information through the following method: sms & email

(5) WHO DELIVERS YOUR ORDER

  1. Our default carrier/delivery partner is: TNT EXPRESS & AUSTRALIA POST
  2. We reserve the right to change carriers at any time.

(C) You will be provided the details of your carrier with your shipping confirmation.

(6) AUTHORITY TO LEAVE

  1. When you place your order, you may have the option to provide "authority to leave".
  2. If you provide authority to leave", you authorise our carriers) to leave your order at your specified address

without needing a signature.

(c) However, if you are providing "authority to leave", please be aware:

(1) If the delivery person deems the location unsafe, they will not leave the package unattended. The package may be taken to a nearby facility for you to collect it. This may result in additional cost, delay or hassle for you.

) We (and our carriers) are not responsible for any lost, stolen or damaged packages.

(7) INSURANCE

  1. We encourage you to obtain insurance against lost or damaged products.
  2. Any insurance that you purchase constitutes a contract between you and the insurance provider. We are not a party to such insurance.

(8) WHERE WE SHIP TO

(a) We deliver our products throughout Australia subject to this Policy.

(9) OTHER FEES, CUSTOMS, DUTIES AND TAXES

  1. We are not responsible for any taxes, tariffs, duties or customs which may be applied to your order.
  2. All of our fees are set out on or website or communicated to you when you make your purchase. Any additional fees, taxes, tariffs, duties or customs which may be applied after you have placed your order, are your responsibility.

(10) CHANGE OF SHIPPING ADDRESS

(a) Your shipping address cannot be changed once your order has been

(12) DISCLAIMER OF LIABILITY FOR THIRD PARTY SERVICES

(a) You acknowledge that we use third-party carriers for shipping and delivery services. While we strive to partner with reliable and efficient carriers, we are not responsible for any errors, delays, damages, or losses caused by these third-party services. This includes, but is not limited to, mishandling, late deliveries, lost or damaged goods, and any other issues that arise during the transport and delivery process.

(13) RESOLUTION OF SHIPPING DISPUTES

(a) In the event of a dispute or issue with the shipping of your order, such as delays, loss, or damage, we encourage you to first contact the relevant carrier company to resolve the matter. Our customer service team will assist where possible, but the ultimate responsibility for resolution lies with the carrier.

(14) INDEMNITY

(a) By using our services, you agree to indemnify, defend, and hold harmless our business, including its directors, officers, employees, agents, and affiliates, from any claims, liabilities, losses, damages, and expenses, including reasonable legal fees, arising from or related to any acts or omissions of third-party carriers used for shipping your order.

(15) ACKNOWLEDGEMENT OF RISK

(a) By selecting a shipping option and completing your order, you acknowledge and accept the risks associated with third-party delivery services. Our business will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages due to shipping issues caused by third-party

(16) WRONG OR INCOMPLETE ADDRESS

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(17) INSPECTION

(a) Upon receiving the products you will make a full investigation, inspection and/or examination of the products.

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  1. In the event that the products have actually been damaged prior to delivery, and you have notified us of such damage (and provided evidence of such damage) within the Inspection Time, then we will comply with our obligations under the ACL, which may require us, at our cost to repair or replace the products or provide a refund.
  2. In the event that you claim that the products have been damaged but you do not notify us of such damage within the Inspection Time, then we will not be obliged to repair or replace the products or provide a refund, unless the ACL or any other applicable laws provide otherwise.

(18) TITLE

(a) Title to the products will remain with the us until we have received the Purchase Price in full together with any applicable taxes, duties, shipping or delivery costs or other fees or charges payable to us by you in relation to your products.

(19) REFUNDS AND RETURNS

(a) Refunds and returns will be handled in accordance with our Refund Policy, which is available at:

www.tdioffroad.com.au

(20) YOUR DATA

(a) The privacy of your data supplied to us during the shipping procedure is also governed by our privacy policy, which can be accessed under the following link: www.tdioffroad.com.au

(21) CHANGES TO THIS POLICY

  1. Please note that we may from time to time change the terms of this Policy and every time you wish to use this Website, please check the Policy to ensure you understand the terms and conditions that apply at that time.
  2. If you do not wish to accept the revised Policy, you should not continue to use the Services. If you continue to use the Services after the date on which the changes, come into effect, your use of the Services indicates your agreement to be bound by the new Policy.

(22) FORCE MAJEURE

(a) We shall not be considered in breach of guarantee or terms of service and shall not be liable to you for any cessation, interruption, or delay in the performance of its obligations by reason beyond our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.

(23) LAST UPDATED

(a) This Policy was last updated on the following date: 12th May 2026

(24) CONTACT US

(a) For any feedback, concern, or query, you may please reach out to us on the contact details below.
Customer Care: sales@tdioffroad.com.au